Terms and Conditions

Definitions

For these terms and conditions, the following words shall have the following meanings:

1. The term “Company” shall mean Taurus Incorporated Limited or any of its trading names.
2. The term “Customer” shall mean the person or organisation for whom the Company agrees to carry out works and/or supply materials.
3. The term “Operative/Installer” shall mean the person(s) completing the project on-site.

Provision of Services

1. The price quoted is open for acceptance within 14 days if the services commence within 90 days from the date of the quotation. If the Customer decides to commence work after this time, the Company will notify them if there has been a change in the price requiring a revised quotation and the reasons why. Upon signing, this will form a legally binding contract between the Company and the Customer. All prices quoted are subject to finalisation upon technical survey.
2. The Company will provide a written quote when required/requested within 14 days. The quote will include the cost of materials and labour required for the project as per the agreed scope. If during the project, the Operative/Installer must deviate from the original quotation, the Company retains the right to provide an additional estimate for further works required, this could be down to hazards that require additional labour/materials to resolve or for additional work at the request of the Customer.
3. The Company shall only be bound by estimates given in writing to the Customer and approved by a duly authorised representative of the Company.
4. The Company shall not be bound by any estimates given orally or in which manifest errors occur.
5. The Company’s Operatives/Installers are scheduled to arrive at the property between 0800 am and 0900 am, subject to traffic conditions or unless otherwise stated.
6. The Company will not be responsible for the protection or security of the property if the Operative/Installer is left alone during the project.
7. The time estimate provided for the completion of project is a best estimate of the likely timescale prior to the commencement of the services provision. The Company will make every reasonable effort to start and complete the work within the provided estimate, but cannot accept liability for any costs, losses, or expenses incurred by the Customer because of any delays or rescheduled appointments.
8. Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the Operative(s)/Installer(s) shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on-site of the Operative/Installer or for the late or non-delivery of materials.
9. The prices specified in this agreement do not include the price of removing any dangerous waste materials such as asbestos found when carrying out the project. If during the execution of the works, asbestos is encountered, the Company reserves the right to withdraw its Operatives/Installers immediately until the site is made safe. The cost of removing asbestos is not included within the price. However, the Company upon request of the Customer will provide a cost for removing asbestos and will add this fee to the total quote.
10. The Company will take all reasonable care to carry out the project. However, the Customer accepts that the project, including the removal or dismantling of existing fixtures or fittings, may cause damage to the decoration and/or the fixtures and fittings. This provision does not exclude the Company’s responsibility for damage that is beyond what is reasonably commensurate with the project.
11. If required, any necessary consents will be in place before work commences on-site. The Customer will obtain all necessary consents at their own expense, including planning consent, neighbours, and mortgage providers.
12. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 28 days to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate. The Customer accepts that if they fail to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
13. The Customer is responsible for screening and confirming their official quotation from the Company. The official quotation is that with the listed contract number. No other documentation such as the brochure or email correspondence will be taken into consideration.
14. The Company shall provide all labour, materials, and equipment necessary to carry out the required works. However, when electricity or water supply is required, it is assumed reasonable use of site services, including toilet facilities, will be allowed at no extra cost to the Company.

Terms of Payment

1. Immediate payment is due on full completion of the works unless stated otherwise in writing by the Company. Immediate means within 7 days. Any part of the invoice which remains unpaid shall carry an admin fee of £100.00 and interest at the rate of 8% above the base rate of the amount that remains outstanding.
2. A deposit of up to 50% may be required prior to the commencement of services.
3. Scaffold, if involved in the project, to be paid on the day it is put up.
4. Final payment is to be made in full on completion and once an invoice has been provided.
5. If the Company is doing work at the Customer's rented property on behalf of a landlord, the tenant must be bound by the terms of the contract and if for any reason the landlord refuses to pay, the tenant will be liable to pay and reclaim all costs back from the landlord.
6. Title in the goods will not pass to the Customer but shall be retained by the Company pending payment in full of the balance. Until the title passes to the Customer, the Company shall have absolute authority to re-take, sell, or otherwise deal with or dispose of all or any part of the goods in which title remains vested in them.
7. The manufacturer’s parts and labour warranty is registered by the Company on full payment of the balances by the Customer. If the Customer does not finalise balances within 72 hours of completion, they risk voiding the manufacturer’s parts and labour warranty of which the Company accepts no liability.
8. The Company will commit to the Customer that all quoted works will be completed in full. However, if all or any part of the project remains incomplete after the full commissioning of the project, the Customer will agree to retain 2% only of the quoted sales price until the date that all works have been completed.
9. In the rare event that the Company must organise for an Operative/Installer to re-attend to complete outstanding snagging issues, the Customer may not use this as a reason to withhold payment.

Guarantees and Warranty

1. The Company provides a standard guarantee for 5 years from the commission date unless stated otherwise on the quotation. The warranty does not cover acts of vandalism, third-party negligence, acts of God, or wilful damage. This also does not include servicing, maintenance, or repair work which is guaranteed for 28 days.
2. The Company will not accept any liability to replace or repair faulty components unrelated to the project. If the Company is instructed to investigate a fault by the Customer after the warranty period, a £120.00 + VAT callout fee will be applicable if the installer establishes that the Company is not responsible for the fault.
3. The Company cannot guarantee services, parts, and equipment supplied to the Customer if: they suffer misuse, are treated negligently, or if the Company's work is repaired, modified, or tampered with by someone else; the material used is supplied by the Customer; the Company indicates that further works need to be carried out.

Cancellations

1. There is a 14-day cooling-off period starting from the date of signed acceptance of the quotation during which the Customer has the right to cancel the order without penalty. After this time, the deposit will be retained by the Company for all unrecoverable costs incurred as a direct result of the cancellation.
2. Cancellation of all or part of accepted orders by Taurus Incorporated Limited will be considered if the request is made within 14 days or upon placing the order, provided that a start date has not been issued and received. However, any cancellations beyond this specified period may result in associated charges. The Company retains the discretion to determine and communicate such charges to the client.
3. If the Customer cancels the order within the 14-day cooling-off period, it will be requested in writing by the Company. The Company will process any refund of a deposit that is due to the Customer within a 14-day period of receipt of the formal cancellation.
4. The charges for any services already commenced will be deducted from the deposit prior to the refund.

Terms of Use

1. These terms and conditions and all contracts awarded between the Company and the Customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
2. Acceptance of our goods, services, or quotation is automatic acceptance of these terms and conditions.
3. Unless expressly agreed upon in written form, the terms and conditions outlined herein shall govern all orders placed with Taurus Incorporated Limited. Any terms or conditions specified in a Customer's order that conflict with, modify, or negate these terms and conditions will not apply to any order unless explicitly agreed upon in writing when acknowledging the specific order in question.